Tokyo Mart respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your data when you visit our website, place an order, or interact with us.
By using our website, you agree to the terms outlined in this Privacy Policy.
Information We Collect
We may collect the following types of information:
- a) Personal Information
- Full Name
- Phone Number
- Email Address
- Delivery Address
- Billing Information
- b) Order Information
- Purchased products
- Order history
- Payment details (transaction reference only)
- c) Technical Information
- IP address
- Browser type
- Device information
- Website usage data
How We Use Your Information
Your information is used for:
- Processing and confirming orders
- Delivery coordination
- Customer support
- Payment verification
- Sending order updates via SMS, WhatsApp, phone, or email
- Improving website performance
- Marketing communications (only if applicable)
Tokyo Mart does not sell or rent customer data to third parties.
Payment Information
Tokyo Mart does not store sensitive payment details such as card numbers or PIN codes.
Online payments are processed through secure third-party payment gateways compliant with industry security standards.
Delivery & Contact Communication
To ensure proper delivery of frozen and perishable products, we may contact customers via phone, SMS, WhatsApp, or email for:
- Delivery confirmation
- Location clarification
- Order verification
Data Sharing
We may share limited information with:
- Delivery partners (for order fulfillment)
- Payment gateway providers
- IT service providers maintaining the website
All third parties are expected to maintain confidentiality and data security.
Data Security
Tokyo Mart takes reasonable administrative and technical measures to protect customer information from unauthorized access, misuse, or disclosure.
However, no online platform can guarantee 100% security.
Data Retention
Customer information may be retained for:
- Order history records
- Legal compliance
- Accounting purposes
You may request deletion of your data, subject to legal and transaction requirements.
Cookies
Our website may use cookies to:
- Improve user experience
- Analyze website traffic
- Remember user preferences
Users may disable cookies through browser settings.
Marketing Communication
We may send promotional offers, product updates, or announcements.
Customers can opt out of marketing communication at any time by contacting us.
Children’s Privacy
Tokyo Mart does not knowingly collect personal information from individuals under 18 years of age.
Changes to This Policy
Tokyo Mart reserves the right to update this Privacy Policy at any time. Changes will be effective immediately upon posting on the website.